Your Go-To Guide for All Things Squishy, Sparkly & Sensory!
Hey there, Slime Squad! 👋 Got questions? We’ve got answers! Dive into our FAQ to find everything you need to know about our magical slimes, worldwide shipping, and how we ensure your sensory joy journey is smooth from click to squish. Let’s get into it!
🎨 About Our Products & Slime Care
🛍️ What types of slime do you offer?
We craft a whole universe of textures! From fluffy Cloud Slime and crunchy Bingsu Slime to satisfyingly thick Thick & Glossy Slime and mesmerizing Clear Base Slime. We also have seasonal favorites and Premade Slime Kits for instant fun! Explore our menu to find your perfect texture match.
✨ What are “Slime Supplies” and “Charms”?
These are your creativity boosters! Slime Supplies include mix-ins like Bingsu Beads, Fimo Slices, Foam Chunks, Pom-Poms, and Sprinkles to customize your slime. Slime Charms are tiny, cute figures you can embed into your slime for a personalized masterpiece. Mix, match, and create your own signature slime!
💡 How do I store and care for my slime?
Keep your slime happy! Always store it in its airtight container, away from direct sunlight, dust, and extreme temperatures. Wash your hands before playing to keep it clean and long-lasting. If it gets a bit sticky, a tiny pinch of activator (borax solution or saline solution) can help—add slowly and knead well!
🚚 Shipping & Delivery
🌎 Where do you ship to?
We ship our joy worldwide from our Albuquerque workshop! 🎉 Currently, we’re unable to ship to a few remote regions and some parts of Asia due to logistics, but we’re working hard to reach everyone soon.
⏱️ How long will my order take to arrive?
Processing: 1-2 business days for our slime wizards to pack your order with love.
Shipping: You have two awesome options:
🚀 Speedy Standard Shipping (DHL/FedEx): $12.95. Delivered in 10-15 business days after shipment. Perfect for that quick slime fix!
🎁 Free Shipping (EMS): FREE on orders over $50! Delivered in 15-25 business days after shipment. Ideal for stocking up on slime supplies!
*Business days are Mon-Fri, excluding holidays. Delivery times are estimates and can vary slightly due to customs.
Shipping: You have two awesome options:
🚀 Speedy Standard Shipping (DHL/FedEx): $12.95. Delivered in 10-15 business days after shipment. Perfect for that quick slime fix!
🎁 Free Shipping (EMS): FREE on orders over $50! Delivered in 15-25 business days after shipment. Ideal for stocking up on slime supplies!
*Business days are Mon-Fri, excluding holidays. Delivery times are estimates and can vary slightly due to customs.
📦 Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link. You can follow your squishy package’s adventure right to your doorstep!
💳 Payments & Checkout
🔒 What payment methods do you accept?
We make checkout easy and secure! We accept: Visa, MasterCard, JCB, and PayPal.
🛒 Is there a minimum order for free shipping?
Yes! Orders of $50 or more qualify for our free shipping via EMS. It’s the perfect excuse to grab an extra Cloud Slime and some charms!
↩️ Returns & Our Happiness Guarantee
😔 What if I’m not happy with my slime?
We stand by our products! If something isn’t right, you can initiate a return within 15 days of receiving your order. Please reach out to our friendly support team at [email protected] to start the process. We’ll help make it right!
⚠️ Are there any non-returnable items?
For health and safety reasons, opened and used slime cannot be returned. However, if it arrives damaged or there’s a mistake with your order, contact us immediately! All unopened supplies and charms are returnable within the 15-day window.
🔐 Account & Website
📧 How do I reset my password or update my account info?
You can manage your account details through the “My Account” section on our website. For password resets, click “Forgot Password” on the login page. Need help? Email us at [email protected].
🔄 How often do you restock?
We restock popular items regularly! Keep an eye on our “Restock” and “Seasonal Slimes” menu sections. The best way to stay in the loop is to follow us on social media and subscribe to our newsletter for squishy updates!
Still Have Questions?
We’re here to help! Our slime-loving support team is just an email away.
📧 Email Us: [email protected]
📍 Find Us: Dope Slimes | 649 Byrd Lane, Albuquerque, US 87102
Thank you for being part of our sensory joy journey! 🥰