One Stretch, One Craft, Endless Joy. Shipped Globally.
Hey there, Slime Squad! Welcome to your go-to guide for all things shipping and returns at Dope Slimes. We’re all about making your sensory journey smooth, transparent, and full of joy—from the moment you click “order” to the very last stretch and poke. Whether you’re here for our buttery-soft Butter Slime, crunchy Bingsu Slime, or fluffy Cloud Slime, we’ve got your back!
🚚 Shipping Info – Getting Your Slime to You!
We ship our stretchy, sensory goodness globally (except to Asia and a few remote areas—sorry, friends!). Our goal is to get your slime and supplies to you safely and as quickly as possible.
Order Processing Time
After you place your order, our slime artisans need 1-2 business days to carefully prepare and pack your items with lots of love and attention.
Shipping Methods & Delivery Times
We offer two awesome shipping options to fit your needs:
- Standard Shipping ⚡
Cost: $12.95
Carrier: DHL or FedEx
Estimated Delivery: 10-15 business days after shipping. Perfect when you’re excited to get your slime fast! - Free Shipping 🎁
Cost: FREE on orders over $50!
Carrier: EMS
Estimated Delivery: 15-25 business days after shipping. Great for saving those extra dollars for more slime charms and sprinkles!
Please note: Delivery times are estimates and can sometimes be affected by customs or carrier delays, especially for international orders. We recommend using a trackable service for peace of mind.
🔁 Our Returns & Exchange Promise
We stand behind our slimes and supplies 100%! If something isn’t quite right, we’re here to help make it right—quickly, fairly, and with a big sprinkle of kindness. Your satisfaction is what fuels our creative community.
⏱️ Key Timelines to Know
- Return/Exchange Window: 15 days from the date you receive your order.
- Processing Time: 1-2 business days for us to review your request.
- Refund Timeline: 5-10 business days after we receive the returned item at our HQ.
✅❌ What Can & Cannot Be Returned?
✅ Eligible for Return/Exchange:
Most items in our shop are eligible if they are unopened, unused, and in their original packaging:
- Premade Slimes: Beaded Slime, Bingsu Slime, Butter Slime, Clear Base Slime, Cloud Slime, Jelly Slime, Snow Fizz Slime, Thick & Glossy Slime, Seasonal Slimes.
- Slime Kits: Premade Slime Kits (unopened).
- Slime Supplies: Slime Bingsu Beads, Slime Charms, Slime Fimo Slices, Slime Foam Chunks, Slime Pom-Poms, Slime Sprinkles, Other Slime Supplies (must be unused).
⚠️ Important Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or exchanged once they have been opened or used:
- ALL Slimes (Premade & from Kits): If the slime has been opened, activated, or played with, it cannot be returned. Think of it like opening a tub of glitter—once it’s out, the fun (and the party) has begun! We can only accept returns on unopened, sealed slime products.
- Used Supplies: All slime supplies (charms, beads, sprinkles, etc.) must be unused and in their original packaging.
📝 Step-by-Step Return/Exchange Process
- Contact Us Within 15 Days
Email our super-friendly support squad at [email protected] with your order number and reason for return/exchange. Use our template below to make it easy-peasy! - Wait for Approval & Instructions
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not send anything back without this RMA number. - Package & Ship
Securely pack the unused, unopened item(s) in their original packaging if possible. Include the RMA number inside the package. - Ship to Our HQ
Send your package to:
Dope Slimes Returns
649 Byrd Lane
Albuquerque, NM 87102
USA - Notify Us & Track
Once shipped, email us the tracking info. We highly recommend using a trackable service (like DHL, FedEx, or EMS) for your protection. - We Process & Complete
Once we receive and inspect your return, we’ll process your exchange or refund and send you a confirmation email—as responsive as a perfectly activated slime!
✉️ Return/Exchange Request Email Template
Copy, paste, and fill in the blanks to get started!
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Dope Slimes Squad!
My name is: [Your Full Name] My order number is: [Your Order Number] Order date: [Date of Order]
I would like to request a: [Return for Refund / Exchange for (Specific Product)] Reason for request: [Brief reason – e.g., wrong item, unopened product not as expected]
The item(s) I wish to return/exchange are:
• [Product Name, e.g., “Cloud Slime – Unopened”] • [Product Name, if multiple]
I confirm the item(s) are unopened, unused, and in original packaging.
My shipping address for exchange (if applicable) is:
[Your Full Address]
Thank you for your help!
[Your Name]
💸 Refunds, Credits & Other Important Info
Refund Method & Timing
Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 business days after we receive your return for the refund to appear in your account. Please note that transaction fees from our payment partners are non-refundable.
Shipping Costs
Original shipping fees (like the $12.95 for Standard Shipping) are non-refundable. For exchanges, we’ll cover the cost of shipping the new item to you via our standard methods.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected]! We’ll send a replacement or issue a refund and cover the return shipping—no stress on your part.
🌍 For Our Global Slime Squad (International Returns)
We welcome international returns! However, return shipping costs are the responsibility of the customer. We recommend using a trackable and affordable service like EMS. Refunds will still be issued to your original payment method in your local currency, subject to exchange rates.
🤗 Need Help? We’re Here For You!
Our friendly, slime-savvy support team is always ready to help! Reach out anytime at [email protected].
We’re all about transparency, trust, and keeping your creative spark glowing. Thank you for being part of the Dope Slimes family!